Overview

The MCS Difference

MCS has been serving our cients since 2003. That makes us older than 95% of all support and web design companies out there. Our goal is simple, we strive to provide the best possible service. Whether you are looking to create a website or you need a computer updated and cleaned of any viruses, thats what we are here to do! And unlike other companies that dabble in a little of everthing computer related, we have EXPERTS in specific areas. You can be sure that the technician working on your computer or web design is an expert in that area and not reading a manual online or a "computer for dummies" handbook. Each specific task requires a specific technician or web designer. And that is the type of service you should expect and the type of service we at MCS provide. We want the job completed in a timely manner and any issues you have resolved the first time. That is our commitment to you!

24x7x365 Technical Support and Assistance

We are dedicated to satisfying our customers. In fact we are fanatical about it. Our technicians are on standby to assist you with whatever you may need 24 hours a day, 7 days a week, 365 days a year. Our average response time to "LIVE" support calls is 15 minutes, and sometimes even as fast as 1 minute! At MCS, we are not satisfied until you are. That is why we offer you a 30-Day Money Back guarantee. Read more about our policy here.

System and Customer Security

MCS is an open book to our clients. Nothing is hidden! You don't have to bury down 4 pages into our order process to find the real price of our plans and you don't have to search for pricing. Your personal information is 100% safe and we don't store credit card info on our servers. In fact your card numbers are completely unknown to us! You are in complete control of your billing at any time and can directly cancel billing cycles yourself at any time - without MCS intervention. Server and system statistics are on public display and you also have full access to our client base via our community forum reserved for MCS clients only.

We don't employ any marketing gimmicks at MCS. What you see is really what you get. We say we use Dual Quad Core servers and we do. We say we use RAID arrays and we do. We say we have remote backups of your data and we do. We say we have all these guarantees and we do. We say we provide real 24/7 support and we do!

Client Communication

Communication is the key! Not only do we encourage client to client and client to staff interaction via our community/forums we employ various methods to keep our clients appraised of issues and developments at MCS. We offer our clients the opportunity to join our mailing list to keep up-to-date on the latest changes, and services offered. The same announcements are posted on our forum. If there is a network wide announcement all our clients are notified immediately. We also publish a monthly newsletter which oftens sums up the last month and announces new features or services and general news, tips and information.

If you have any questions or concerns please feel free to email us or click on the "Live Chat" button, above to speak immediately with one of our friendly and knowledgable team members. We look forward to serving you.